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Hack that sh*t
As you know, I don’t like complainers. But I do understand that not everyone knows how to fix things, or even where to start looking. Here are three projects that are under-resourced that need...
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Plain language is a civil right
…is the motto for the Center for Plain Language. In October 2010, Obama announced the Plain Language Act in the US, confirming that clear communication is indeed a civil right. For service providers,...
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User Experience Working Group is changing the way we work
For over a year, intrapreneurs within the federal government have been working hard to increase the capacity of public servants to produce citizen-focused websites and applications. The self-organized...
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Continuously improve your website by getting WET
By now you probably know that the Common Look and Feel for the Internet 2.0 Standard (CLF 2.0) is being replaced by 3 new Standards. To support this change, Web specialists inside and outside...
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UXCamp III: thrice as good as the first two
Did you miss UXCampOttawa? Don’t despair. You can read all about it online. Meghan has posted all of her notes, Cornelius has linked the program to speakers’s slides, and Barb has blogged about 3...
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Web Experience Toolkit gaining speed; get onboard!
After years of development and communication, the Web Experience Toolkit is gaining speed! Learn about what’s going on so you too can get involved. Last week Paul and I each presented the Toolkit to...
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Cultivating change? Commit for 2 years.
Are you a change agent? Frustrated? If yes, I’d like to share this wee insight I’ve noticed – change takes time. A lot of time. My average right now to cultivate change within an organization is two...
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Mapping my clients to serve them better
Last week my boss sent our team a TED talk video with the basic message to stop learning and start thinking. I was inspired to think more about what I could do to serve my clients better. My job (in a...
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Open Source Bureaucracy
It was an absolute treat to be invited to speak at DOUBLE MAJOR: a lecture series hosted by Carleton University Art Gallery (a hidden gem in Ottawa). I had a great time! The audience was very engaged...
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Why I supported Open Government Tour 2014 (OGT14)
Voila — my talk from the Ottawa stop of the Open Government Tour 2014 (September 16, 2014) at the request of Mike Gifford… Author Douglas Rushkoff, in his book “Open Source Democracy” asks “would...
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